This is to provide an opportunity for him to confirm the steps being taken to address the issues so that the product can be relied on.
It is quite probable that the issue is being dealt with appropriately and if so, this would indicate a reasonable approach to the situation.
I await his response.
There will be those who regard this as a cop-out. That is a fair call. I won't try to justify it other than to say that it has been made with the ultimate goal of providing a better outcome for all.
And perhaps with a more open relationship between manufacturers (all manufacturers) and the environment into which their products are deployed things can improve.
Here's hoping.
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